Change-management-for-leaders

Strategic

Transformational

Custom-Tailored

Change doesn’t fail because of poor strategy. It fails because leaders underestimate how deeply change disrupts people. Your team isn’t resisting the change; they’re processing shock, frustration, and uncertainty the way every human does.

In this interactive workshop, you’ll learn what’s really happening in your team’s heads when change hits, and discover the three critical conversations that separate leaders who reduce friction from those who accidentally make it worse. We’ll give you the CIA Model, real-world scenarios, and the language to lead with clarity, connection, and measurable impact.

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Learning Objectives:

Recognize the five predictable needs people have during times of change and diagnose which ones your team is missing right now
Master the CIA communication framework to deliver change messages that answer questions instead of leaving them guessing
Prevent the three most common change communication breakdowns using specific language and conversation strategies

Audience
Testimonials

Courtney’s enthusiasm made a big impact on the audience. She was able to reach everyone in the room in a way that really helped us reflect and look at our own lives to see the… Read more “Fred Juarez, III”

Fred Juarez, III, Director of Budget, Payroll, & Fiscal Analysis

Texas A&M International University

I had the privilege of hiring Courtney Ramsey as a leadership skills speaker for the Carolinas Chapter of CMAA. Her interactive presentation was nothing short of outstanding! Her ability to captivate the audience was truly… Read more “Nicki Skipper”

Nicki Skipper, CCM

Education Chairman | Carolinas Chapter CMAA

Courtney was a keynote speaker at the Wallick Communities Annual Learning Event in October 2021. Her session was outstanding! Courtney delivered very meaningful and informative material related to emotional intelligence and self-awareness, and how important… Read more “Paul Koehler”

Paul Koehler

CAO, Wallick Communities

Courtney was someone we have been wanting hire since prior to the pandemic. Once our conference came back full-steam, we were finally able to book Courtney as a keynote speaker to close out our entire… Read more “Caroline Fabacher”

Caroline Fabacher

National Association of Home Builders, Director, Executive Officers Council

I had the pleasure of watching Courtney present at the CAHF Independent Operator Symposium. Courtney is a dynamic orator that provides advice and direction to an organization to develop skills necessary to excel in today’s… Read more “Henri Garcia”

Henri Garcia

Senior Sales Director at SRX

Courtney just created an incredibly relatable and inspiring training for my team around leading through influence. She was real, fun, poised, intentional… I could go on and on. She took the time to get to… Read more “Megan Murray”

Megan Murray

Senior Director, Field Operations at ULTA

Courtney has spoken for my association on several occasions, for a large general session and for a very select group of leaders. In both cases she hit it out of the park. Courtney makes an… Read more “Laura Thomas”

Laura Thomas

CAHF, Director of Meetings & Member Services

Thank you so much for encouraging us to be authentic and vulnerable. You are a great facilitator!

Lindsey Gonzalez

HEB, Store Leader

A+ session. Courtney is a fabulous and extremely talented facilitator who’s great at getting people to share their thoughts and keep the discussion moving, engaging, and productive. The format of this session was also excellent,… Read more “Virtual Attendee, The Pew Charitable Trusts”

Virtual Attendee

Pew Charitable Trusts

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