Strategic

Transformational

Custom-Tailored

Format:

45 – 60-minute keynote/breakout; half or full-day training session (virtual or live)

Description:

Unspoken frustrations, missed deadlines, and tiptoeing around real issues erode trust and slow results.

Grounded in her TEDx Talk and Quit Hitting Snooze™ framework, Courtney reveals how avoidance becomes leadership’s biggest trap and equips leaders with a practical process to handle tough conversations with clarity and confidence.

FAQs

It means leaders delay the conversations that matter most, performance issues, team tension, unclear expectations, the same way someone hits snooze on an alarm. This keynote gives leaders a direct way to stop delaying and address problems while they’re still small.

Most leaders were never taught how to start a hard conversation, so they default to avoidance or wait until frustration builds. This keynote identifies the specific Snooze Traps, Story, Start, and Solution, that keep leaders stuck, and gives them a way out of each one.

It’s a six-step structure leaders can use to open a direct conversation, explain why it matters, and move into a clear next step, without rehearsing for days or avoiding it altogether. Courtney teaches the full framework in her half-day workshop, Quit Hitting Snooze™ on Tough Conversations.

Yes. Every keynote is tailored to the specific conversations your leaders are avoiding, whether that’s performance accountability, team conflict, or change communication, using examples relevant to your audience.

What This Keynote Covers

  • Separate facts from assumptions so tough conversations begin with clarity instead of defensiveness, blame, or emotional storytelling

  • Address issues earlier before small concerns become bigger problems that damage trust, credibility, productivity, and performance

  • Explore perspectives before jumping to solutions so tough conversations lead to better understanding, stronger relationships, and clearer next steps

Addresses:

  • Employee engagement

  • Employee productivity

  • Fear of being authentic at work

Best For:

  • Corporations

  • Entrepreneurs

  • Leaders of People struggling with engagement and authenticity at work

Audience
Testimonials

I had the privilege of hiring Courtney Ramsey as a leadership skills speaker for the Carolinas Chapter of CMAA.  Her interactive presentation was nothing short of outstanding!  Her ability to captivate the audience was truly… Read more “Nicki Skipper”

Nicki Skipper, CCM
Education Chairman | Carolinas Chapter CMAA

Courtney was a keynote speaker at the Wallick Communities Annual Learning Event in October 2021. Her session was outstanding! Courtney delivered very meaningful and informative material related to emotional intelligence and self-awareness, and how important… Read more “Paul Koehler”

Paul Koehler
CAO, Wallick Communities

Courtney was someone we have been wanting hire since prior to the pandemic. Once our conference came back full-steam, we were finally able to book Courtney as a keynote speaker to close out our entire… Read more “Caroline Fabacher”

Caroline Fabacher
National Association of Home Builders, Director, Executive Officers Council

I had the pleasure of watching Courtney present at the CAHF Independent Operator Symposium. Courtney is a dynamic orator that provides advice and direction to an organization to develop skills necessary to excel in today’s… Read more “Henri Garcia”

Henri Garcia
Senior Sales Director at SRX

Courtney just created an incredibly relatable and inspiring training for my team around leading through influence. She was real, fun, poised, intentional… I could go on and on. She took the time to get to… Read more “Megan Murray”

Megan Murray
Senior Director, Field Operations at ULTA

Courtney has spoken for my association on several occasions, for a large general session and for a very select group of leaders. In both cases she hit it out of the park. Courtney makes an… Read more “Laura Thomas”

Laura Thomas
CAHF, Director of Meetings & Member Services

Thank you so much for encouraging us to be authentic and vulnerable. You are a great facilitator!

Lindsey Gonzalez
HEB, Store Leader

A+ session. Courtney is a fabulous and extremely talented facilitator who’s great at getting people to share their thoughts and keep the discussion moving, engaging, and productive. The format of this session was also excellent,… Read more “Virtual Attendee, The Pew Charitable Trusts”

Virtual Attendee
Pew Charitable Trusts

Courtney brings great energy in her presentations and delivers clear, actionable messages that will benefit her audience. At the conclusion of her “How to have tough conversations” seminar, our members were able to leave with… Read more “Juli Richards”

Juli Richards
Murphy Chamber of Commerce, Executive Director

Speak with Courtney

Develop leaders equipped for success. Invest in their future and yours today.

Book a Discovery Call

Quit hitting snooze on your leadership development program. Book a discovery call with Courtney to get started equipping leaders for success today.

Get a Solid Plan

Courtney will develop a 360 degree customized program built to wake up your team's leadership potential with concrete strategies to improve their skills.

Unleash Your Dream Team

Courtney helps you unleash the full potential of your organization by teaching emerging leaders the skills they need to successfully lead their teams.

Facilitating real change for audiences all over the country and Dallas Fort Worth (DFW).